Savance Enterprise Testimonial: Service Electric Supply

We were first introduced to Savance a few years ago when they contacted us about their quoting tool. We had been looking for a solution to our quoting issues for quite a while. We had a unique scenario where we needed to prepare quotes for commodities as well as large project quotes such as lighting. The biggest problem that we had was consistency and communications. If you did not do the quotation, your only option was to contact the person that prepared the quotation. Heaven forbid that person was on vacation or out with their laptop because you would be completely out of luck. Then there was the dilemma of finding a quote that you had done for a customer. Some used Microsoft Word, some used Microsoft Excel, some marked up the requests with pen, and some just jotted down prices on an order pad. Trying to locate these when a customer called back to place the order usually was impossible unless it was with the same person on the same day. Even if the quote was located, the sales person would then have to re-key the entire order into the business system. Savance Enterprise solved these problems by allowing my staff access to everyone else's quotes. It also facilitated the quotation process by pulling the price and availability from our Array system. In addition, we could now search for any part of the part number with or without caps locked, which made locating items much faster. The system also allows us to set reminders for quotes, which encouraged proactive follow up. This is something that we had always encouraged from a management level but never really provided the necessary tool until Savance Enterprise. The system also allows us to send a quote to another co-worker if you were not going to be in, needed to have someone purchase something, or just wanted to keep an outside salesperson informed on account activity. The system can automatically require some users to enter a lost order reason for quotes that do not get converted to an order which helps us understand how to increase our quote to order ratio.