Blog | Join the Savance Team: Application Support Engineer

Join the Savance Enterprise Team

Join the Savance Team: Application Support Engineer

July 23, 2017

To apply, send resume to:, attn: Jason Plasencia


Savance is privately owned and operated in Commerce, MI. Founded on the basis of leveraging software and technology to solve business needs, Savance has been successful with its meticulous dedication to servicing their customers. Savance focuses on creating and selling business software and services that help streamline and automate its customers’ front and back office operations in order to increase profits and productivity. Savance has a fun, dedicated, and laid back team that fosters both professional and personal growth.

Position Overview:

The Application Support Engineer will be the first line of technical support for Savance’s ERP product, Savance Enterprise. In addition, you will assist with internal and external projects when technical expertise is required. Other job tasks will include working with the software development team to fix issues, managing and completing the tickets assigned to you, creating documentation to add to internal and external knowledge bases, working directly with customers to meet expected service levels, and creating custom reports and document templates. The ideal candidate will have 2+ years of support experience in an environment that provides a majority of application support to its end users and will have a basic understanding of Microsoft SQL. This position naturally leads to more advanced job opportunities in software engineering, implementation management, and professional services management.

Required Experience:

  • 2+ years application support experience
  • 2+ years Windows Server experience
  • 1+ year(s) SQL experience with basic proficiency in writing queries used to perform data analysis and Update/Select Statements
  • 1+ year experience with Crystal Reports
  • Experience with ERP software (Preferred)
  • Experience in Electrical/Plumbing/HVAC Wholesale Distribution industry (Preferred)

Job Responsibilities

  • Take calls and e-mails regarding various support-related issues and submit corresponding tickets into internal ticketing system
  • Organize and manage tickets per internal process specifications
  • Resolve tickets assigned to you in timely fashion
  • Communicate directly with customers as needed
  • Create custom reports and document templates with SQL, Dev Express, and Crystal Reports
  • Perform data mining with SQL
  • Create and update new and existing knowledge base articles

Critical Attributes:

  • Great problem solver
  • Computer and IT experience
  • Strong work ethic, self-motivated, well-rounded, and organized
  • Strong project management and organization skills
  • Good written and oral communication skills
  • Ability to work in a team
  • Ability to work directly with the customer
  • Software development and/or testing experience a plus


  • Salary negotiable based on experience
  • 2 weeks PTO
  • 8-10 paid holidays a year
  • 401k with company matching

Other Benefits:

  • Flexible working schedule
  • Ability to work from home when appropriate
  • Weekly team lunch & fully stocked kitchen for employee use
  • Casual attire
  • Company-funded social functions


2655 E. Oakley Park Rd. Ste 210. Commerce Township, MI 48390