INVENTORY ACCURACY WITH
A PERSONAL TOUCH

– A Savance Enterprise Client Case Study

Service Electric Logo

INVENTORY ACCURACY WITH A PERSONAL TOUCH

– A Savance Enterprise Client Case Study

COMPANY FACTS:

Go Live Year: 2016

Industry: Electrical/Lighting

Locations: 1

Previous Software: Array

Buying Groups / Associations: IMARK Electrical, NAED

THE CHALLENGE

Once a small, local electrical distributor launched in 1990, Service Electric has revolutionized the manufacturer’s distribution industry with its services, inventory solutions, and value added processes.  With superior customer service in mind, Service Electric Supply had to ensure that they could deliver utmost customer satisfaction, along with competitive pricing. To do so, they required an updated ERP Software with the capability to take the distributor into the future.

Service Electrical Supply’s existing Array system lacked the functionality and flexibility needed to keep pace with supply. President and CEO Eric Braidwood explains, “Our goal was to find a solution with an architecture that could be built on. Our Cobalt system did not give us that flexibility, hindering future operations and growth.”

THE CHALLENGE

Once a small, local electrical distributor launched in 1990, Service Electric has revolutionized the manufacturer’s distribution industry with its services, inventory solutions, and value added processes.  With superior customer service in mind, Service Electric Supply had to ensure that they could deliver utmost customer satisfaction, along with competitive pricing. To do so, they required an updated ERP Software with the capability to take the distributor into the future.

Service Electrical Supply’s existing Array system lacked the functionality and flexibility needed to keep pace with supply. President and CEO Eric Braidwood explains, “Our goal was to find a solution with an architecture that could be built on. Our Cobalt system did not give us that flexibility, hindering future operations and growth.”

HEADING IN THE RIGHT DIRECTION

Savance Enterprise ERP Software offered a user-friendly interface and options for customization the electrical distributor required. The platform conveniently tied together ordering, purchasing, and accounting alongside with a Critical Purchasing module backed by real-time inventory data. “Savance’s use of powerful formulas gave us visibility to details about our business we didn’t have before,” adds Braidwood.

Service Electric Logo

COMPANY FACTS:

Go Live Year: 2016

Industry: Electrical/Lighting

Locations: 1

Previous Software: Array

Buying Groups / Associations: IMARK Electrical, NAED

We had real-time data and were able to see areas of our business we did not
have the insight into for years.

– Eric Braidwood, President and CEO

We had real-time data and were able to see areas of our business we did not have the insight into for years.

– Eric Braidwood, President and CEO

CUSTOMER SERVICE STANDS OUT

After several discussions with ownership, it was Savance’s commitment to customer service that persuaded Service Electric Supply to make the move. Braidwood explains
“I think that’s why some bigger software companies weren’t as attractive; we felt that there just wasn’t a personal touch.”

Having that personal touch is something Service Electric learned to truly value, “We were a little naive at first. Because of the familiarity, we didn’t spend enough time on the internal day-to-day processes, but being able to pick up the phone and talk to someone real is something we really enjoy. I don’t know where else you would get that personal level of service. There is a lot of functionality for the dollar spent with this ERP software.”

savance-electric-500x500

HEADING IN THE RIGHT DIRECTION

Savance Enterprise ERP Software offered a user-friendly interface and options for customization the electrical distributor required. The platform conveniently tied together ordering, purchasing, and accounting alongside with a Critical Purchasing module backed by real-time inventory data. “Savance’s use of powerful formulas gave us visibility to details about our business we didn’t have before,” adds Braidwood.

RESULTS AND BENEFITS

Since implementing Savance Enterprise ERP, Service Electric Supply has improved overall efficiency and productivity. The product’s real-time data and reporting has helped streamline the company’s inventory management. “Reorder points and reorder quantities were static with Array. With Savance, I do like that as trends change, if you are selling more of something, the system is already factoring that in, which is very beneficial. We are able to get a better and more accurate standard fill rate,” says Braidwood.

CUSTOMER SERVICE STANDS OUT

After several discussions with ownership, it was Savance’s commitment to customer service that persuaded Service Electric Supply to make the move. Braidwood explains
“I think that’s why some bigger software companies weren’t as attractive; we felt that there just wasn’t a personal touch.”

Having that personal touch is something Service Electric learned to truly value, “We were a little naive at first. Because of the familiarity, we didn’t spend enough time on the internal day-to-day processes, but being able to pick up the phone and talk to someone real is something we really enjoy. I don’t know where else you would get that personal level of service. There is a lot of functionality for the dollar spent with this ERP software.”

wire

Real-time connectivity to the business also allows Service Electric Supply to mine more of their own data, giving the company greater visibility and access to reporting that they simply did not have with the old Array system. Additionally, Savance’s ease-ofuse has helped Service Electric Supply improve staff efficiency. Training new employees is just one example, Eric Braidwood explains. “We enjoy how user-friendly Savance Enterprise is. We just hired a new employee that’s been with us for only three weeks and she seems to have picked up the software very quickly.”

Braidwood also mentions how Savance Enterprise has improved the professional relationships between Service Electric Supply and their vendors. “Connectivity between your customers and your vendors gets more important by the day,” he says. “Manufacturers are not just rating us on how much we buy from them, but also on how easy we are as a customer to do business with, and I think Savance Enterprise has really helped with that.”

Ultimately, Service Electric Supply has benefited from Savance’s powerful functionality, flexibility, and unsurpassed support, helping the company streamline day-to-day processes and become a more efficient electrical distributor.

wire

RESULTS AND BENEFITS

Since implementing Savance Enterprise ERP, Service Electric Supply has improved overall efficiency and productivity. The product’s real-time data and reporting has helped streamline the company’s inventory management. “Reorder points and reorder quantities were static with Array. With Savance, I do like that as trends change, if you are selling more of something, the system is already factoring that in, which is very beneficial. We are able to get a better and more accurate standard fill rate,” says Braidwood.

Real-time connectivity to the business also allows Service Electric Supply to mine more of their own data, giving the company greater visibility and access to reporting that they simply did not have with the old Array system. Additionally, Savance’s ease-ofuse has helped Service Electric Supply improve staff efficiency. Training new employees is just one example, Eric Braidwood explains. “We enjoy how user-friendly Savance Enterprise is. We just hired a new employee that’s been with us for only three weeks and she seems to have picked up the software
very quickly.”

Braidwood also mentions how Savance Enterprise has improved the professional relationships between Service Electric Supply and their vendors. “Connectivity between your customers and your vendors gets more important by the day,” he says. “Manufacturers are not just rating us on how much we buy from them, but also on how easy we are as a customer to do business with, and I think Savance Enterprise has really helped with that.”

Ultimately, Service Electric Supply has benefited from Savance’s powerful functionality, flexibility, and unsurpassed support, helping the company streamline day-to-day processes and become a more efficient electrical distributor.

Connectivity between your customers and your vendors gets more important by the day… Savance Enterprise has really helped us with that

– Eric Braidwood, President and CEO

Connectivity between your customers and your vendors gets more important by the day… Savance Enterprise has really helped us with that

– Eric Braidwood, President and CEO

CONNECT WITH US

Contact us to have a sales representative reach out within 24 business hours.

CONNECT WITH US

Contact us to have a sales representative reach out within 24 business hours.