ERP SOFTWARE UNIFIES
OPERATIONS WITH MODERN
DAY FLEXIBILITY & CONTROL

– A Savance Enterprise Client Case Study

discount-plumbing-logo-red-2

ERP SOFTWARE UNIFIES OPERATIONS WITH MODERN DAY FLEXIBILITY & CONTROL

– A Savance Enterprise Client Case Study

COMPANY FACTS:

Go Live Year: 2021

Industry: Plumbing & Electrical

Locations: 3

Previous Software: Acclaim & Quickbooks

CUSTOMER PROFILE

Discount Plumbing & Electric Supply is one of the few locally owned and operated supply houses in the Plumbing and Electrical industry in Tennessee. With three locations, they have seen many national and regional competitors come and go in their more than 30 years in business.

As the company looked to unify business operations, President Tracy Foster needed a solution that would help the distributor keep up with the competition.  In addition, he wanted more visibility into business financials and simplified sales tracking.

“I would say we were way overdue for a new ERP system,” says Foster who adds that while the intent to upgrade was always there, changes in priorities pushed the evaluation process back longer than expected.

“We were using QuickBooks to handle one side of our business and Acclaim to handle the other,” says Foster. “The systems were completely separated and time-consuming to manage.” When the IMARK Plumbing show came around, Foster had the opportunity to connect with Savance Enterprise’s team who walked him through the integrated windows-based platform which seemingly was a strong fit for their locally owned business. But it wasn’t just the software’s ability to manage his entire operation at an affordable price, it was the personalized service and connection he formed with Savance’s leadership team that sealed the deal.

CUSTOMER PROFILE

Discount Plumbing & Electric Supply is one of the few locally owned and operated supply houses in the Plumbing and Electrical industry in Tennessee. With three locations, they have seen many national and regional competitors come and go in their more than 30 years in business.

As the company looked to unify business operations, President Tracy Foster needed a solution that would help the distributor keep up with the competition.  In addition, he wanted more visibility into business financials and simplified sales tracking.

“I would say we were way overdue for a new ERP system,” says Foster who adds that while the intent to upgrade was always there, changes in priorities pushed the evaluation process back longer than expected.

“We were using QuickBooks to handle one side of our business and Acclaim to handle the other,” says Foster. “The systems were completely separated and time-consuming to manage.” When the IMARK Plumbing show came around, Foster had the opportunity to connect with Savance Enterprise’s team who walked him through the integrated windows-based platform which seemingly was a strong fit for their locally owned business. But it wasn’t just the software’s ability to manage his entire operation at an affordable price, it was the personalized service and connection he formed with Savance’s leadership team that sealed the deal.

discount-plumbing-logo-red-2

COMPANY FACTS:

Go Live Year: 2021

Industry: Plumbing & Electrical

Locations: 3

Previous Software: Acclaim & Quickbooks

I knew my company needed better inventory control than what we had and some automated purchasing, but Savance was able to show me ways I could also have a succinct, paperless workflow by linking orders, quotes, and PO’s.

– Tracy Foster, President

I knew my company needed better inventory control than what we had and some automated purchasing, but Savance was able to show me ways I could also have a succinct, paperless workflow by linking orders, quotes, and PO’s.

– Tracy Foster, President

THE SOLUTION

“I got along with the Savance team really well. I was able to share my ideas and felt as though they really listened to how I needed to operate the business,” says Foster. “I knew my company needed better inventory control than what we had and some automated purchasing, but Savance was able to show me ways I could also have a succinct, paperless workflow by linking orders and quotes. In addition, Savance gave us the capability to add attachments from customers who still preferred to fax in orders and things like that.”

With three locations and nearly 25,000 square feet of warehouse space, the Tennessee-owned business also required a system that offered multi-location Warehouse Management and wouldn’t cost an arm and a leg. Foster says selecting Savance Enterprise’s ERP Software gave him all the tools he needed to efficiently manage his unique inventory which also includes home appliances.

THE SOLUTION

“I got along with the Savance team really well. I was able to share my ideas and felt as though they really listened to how I needed to operate the business,” says Foster. “I knew my company needed better inventory control than what we had and some automated purchasing, but Savance was able to show me ways I could also have a succinct, paperless workflow by linking orders and quotes. In addition, Savance gave us the capability to add attachments from customers who still preferred to fax in orders and things like that.”

With three locations and nearly 25,000 square feet of warehouse space, the Tennessee-owned business also required a system that offered multi-location Warehouse Management and wouldn’t cost an arm and a leg. Foster says selecting Savance Enterprise’s ERP Software gave him all the tools he needed to efficiently manage his unique inventory which also includes home appliances.

“While we’re still working on getting all locations synced, I can say that we are now more than 90% accurate on the inventory side of things; which is a huge improvement for us,” adds Foster.

In addition, Foster has captured more control of his margins, which have become increasingly important in a competitive environment. “Using the intuitive reporting in the new system, I can really keep an eye on our margins better than I was ever able to do before,” says Foster.

“While we’re still working on getting all locations synced, I can say that we are now more than 90% accurate on the inventory side of things; which is a huge improvement for us,” adds Foster.

In addition, Foster has captured more control of his margins, which have become increasingly important in a competitive environment. “Using the intuitive reporting in the new system, I can really keep an eye on our margins better than I was ever able to do before,” says Foster.

discount plumbing electric

RESULTS & BENEFITS

“Our business stays competitive even with a large conglomerate down the road. I think it’s a huge win for the “small guys” to have access to advanced pivotal technology such as Savance. Their affordable, software gives us the business insight we need to manage cash flow, inventory, and purchase orders for growth and sustainability,” says Foster.

As Foster and his team continue to plan for future growth, plans to roll out Savance’s connected eCommerce is next on the agenda. “Putting customers in control so they can log in to view previous orders, place new orders, and manage their invoices and payments is critical to our future success,” adds Foster.

For now, the Discount Plumbing team is focused on supporting the local construction boom. Foster explains, “we are perfectly positioned to serve the masses of contractors and builders right now because we’re fully functioning on Savance’s Software. I couldn’t imagine going through this residential housing boom stuck on our old solution.”

“Listen, if it’s time for an upgrade, it’s time to look at a company that provides one-on-one customer support and all the features you need for future growth. We feel we found that in our partnership with Savance,” states Foster. “For a business like ours, Savance was the right choice and the right solution.”

discount plumbing electric

RESULTS & BENEFITS

“Our business stays competitive even with a large conglomerate down the road. I think it’s a huge win for the “small guys” to have access to advanced pivotal technology such as Savance. Their affordable, software gives us the business insight we need to manage cash flow, inventory, and purchase orders for growth and sustainability,” says Foster.

As Foster and his team continue to plan for future growth, plans to roll out Savance’s connected eCommerce is next on the agenda. “Putting customers in control so they can log in to view previous orders, place new orders, and manage their invoices and payments is critical to our future success,” adds Foster.

For now, the Discount Plumbing team is focused on supporting the local construction boom. Foster explains, “we are perfectly positioned to serve the masses of contractors and builders right now because we’re fully functioning on Savance’s Software. I couldn’t imagine going through this residential housing boom stuck on our old solution.”

“Listen, if it’s time for an upgrade, it’s time to look at a company that provides one-on-one customer support and all the features you need for future growth. We feel we found that in our partnership with Savance,” states Foster. “For a business like ours, Savance was the right choice and the right solution.”

Savance’s affordable solution gives us the business insight we need to manage cash flow, inventory, and purchase orders for growth and sustainability

– Tracy Foster, President

Savance’s affordable solution gives us the business insight we need to manage cash flow, inventory, and purchase orders for growth and sustainability

– Tracy Foster, President

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Contact us to have a sales representative reach out within 24 business hours.

CONNECT WITH US

Contact us to have a sales representative reach out within 24 business hours.