SEARCH FOR FUTURE-PROOF ERP SOLUTION LEADS TO SAVANCE

– A Savance Enterprise Client Case Study

Buffalo Logo

SEARCH FOR FUTURE-PROOF ERP SOLUTION LEADS TO SAVANCE

– A Savance Enterprise Client Case Study

COMPANY FACTS:

Go Live Year: 2015

Industry: Electrical Distribution

Locations: 1

Previous Software: Array

Buying Groups / Associations: NAED

CUSTOMER PROFILE

Since opening its doors in 1955, Birmingham-based Buffalo Electric Supply has grown to become Alabama’s leading independent, full-service distributor of wholesale electrical products and tools for contractors, industrial end users, and the general public. In addition, the company’s electrical supply store, which specializes in industrial, commercial, and residential wholesale electrical products, is known for its stocked inventory, flexible delivery schedule, and personalized service.

Family-owned and locally operated, Buffalo Electric Supply prides itself on flexibility and customer satisfaction.  The distributor prides themselves on helping power the local community as the one-stop shop for all  wholesale electric product needs.

“We have a responsibility to all clients to have what is needed in stock and ready for delivery at any given time at our electrical supply company,” explains Vice President Patrick McCarrol. “Because of that, we began to explore other ERP options when our old system became clunky and antiquated,” he adds.

Buffalo boasts one of the largest local hubs of electrical inventory in town and stocks any item customers may need for a project. With a desire to grow their eCommerce capabilities, McCarroll believed it was time to explore an ERP that offered eCommerce tied into seamless inventory management.

CUSTOMER PROFILE

Since opening its doors in 1955, Birmingham-based Buffalo Electric Supply has grown to become Alabama’s leading independent, full-service distributor of wholesale electrical products and tools for contractors, industrial end users, and the general public. In addition, the company’s electrical supply store, which specializes in industrial, commercial, and residential wholesale electrical products, is known for its stocked inventory, flexible delivery schedule, and personalized service.

Family-owned and locally operated, Buffalo Electric Supply prides itself on flexibility and customer satisfaction.  The distributor prides themselves on helping power the local community as the one-stop shop for all  wholesale electric product needs.

“We have a responsibility to all clients to have what is needed in stock and ready for delivery at any given time at our electrical supply company,” explains Vice President Patrick McCarrol. “Because of that, we began to explore other ERP options when our old system became clunky and antiquated,” he adds.

Buffalo boasts one of the largest local hubs of electrical inventory in town and stocks any item customers may need for a project. With a desire to grow their eCommerce capabilities, McCarroll believed it was time to explore an ERP that offered eCommerce tied into seamless inventory management.

Buffalo Logo

COMPANY FACTS:

Go Live Year: 2015

Industry: Electrical Distribution

Locations: 1

Previous Software: Array

Buying Groups / Associations: NAED

For the cost, you can’t find a better software solution. The service and response time is top-notch. You’re not just another client for a big tech firm.

– Patrick McCarroll, Vice President

For the cost, you can’t find a better software solution. The service and response time is top-notch. You’re not just another client for a big tech firm.

– Patrick McCarroll, Vice President

PREPARING FOR GROWTH

Knowing changes had to be made, McCarrol and the team set out to find a replacement for the aging ERP system. “We knew we were looking for a future-proof, easy-to-use software package that offered great support from the software provider,” McCarroll says. Other criteria included affordability, copy/paste functionality, and the ability to mass-upload inventory changes. eCommerce, of course, was another important area.

“Some of the other ERP companies we evaluated lacked customer support.  I recall one of them only having two people dedicated to providing customer support and I heard feedback that it oftentimes took 18 months to perform a few minor fixes in the software,” explains Carroll.  In addition, McCarroll was put off by the high monthly service fees.  “For the type of investment we were about to make, being able to rely on the ERP provider when I needed them was a critical factor in my decision making.”

“I found it refreshing that when we hit a snag (specifically on the data import from our old software), senior leadership kept their finger on the pulse to ensure the transition was smooth and on-time,” adds McCarroll.

PREPARING FOR GROWTH

Knowing changes had to be made, McCarrol and the team set out to find a replacement for the aging ERP system. “We knew we were looking for a future-proof, easy-to-use software package that offered great support from the software provider,” McCarroll says. Other criteria included affordability, copy/paste functionality, and the ability to mass-upload inventory changes. eCommerce, of course, was another important area.

“Some of the other ERP companies we evaluated lacked customer support.  I recall one of them only having two people dedicated to providing customer support and I heard feedback that it oftentimes took 18 months to perform a few minor fixes in the software,” explains Carroll.  In addition, McCarroll was put off by the high monthly service fees.  “For the type of investment we were about to make, being able to rely on the ERP provider when I needed them was a critical factor in my decision making.”

“I found it refreshing that when we hit a snag (specifically on the data import from our old software), senior leadership kept their finger on the pulse to ensure the transition was smooth and on-time,” adds McCarroll.

After searching at trade shows and on the Internet, as well as looking at the latest version from the previous software company, Buffalo Electric Supply came in contact with Savance. “The Savance team did an excellent job not only selling their capabilities, but also their support,” McCarroll explains. “Being able to pick up the phone and get an answer in a timely manner is something I very much appreciate when it comes to Savance.”

Savance Enterprise’s claim to provide unsurpassed support — as well as Buffalo Electric Supply’s requirements for the same — was immediately tested during implementation. “Importing the data from our old software to Savance was challenging,” McCarroll says, “but the Savance team was there every step of the way to make sure it was done right and on time.”

After searching at trade shows and on the Internet, as well as looking at the latest version from the previous software company, Buffalo Electric Supply came in contact with Savance. “The Savance team did an excellent job not only selling their capabilities, but also their support,” McCarroll explains. “Being able to pick up the phone and get an answer in a timely manner is something I very much appreciate when it comes to Savance.”

Savance Enterprise’s claim to provide unsurpassed support — as well as Buffalo Electric Supply’s requirements for the same — was immediately tested during implementation. “Importing the data from our old software to Savance was challenging,” McCarroll says, “but the Savance team was there every step of the way to make sure it was done right and on time.”

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SCALING FOR THE FUTURE

Since implementing Savance Enterprise, Buffalo Electric Supply has seen improved process controls, as well as greater accuracy when it comes to inventory and pricing. The product’s ease-of-use has also lead to staff operating much more efficiently. “Pricing updates used to take the purchasing manager days to update, since every item had to be updated manually. Now, we can do it in 15 minutes,” MacCarrol says.

Reporting is another area where Buffalo Electric has seen major improvements. “Savance made the SPA process with manufacturers much more manageable,” McCarroll explains. “Instead of manually going through every ticket to create the rebate, we now have reports set to run automatically.” The ability to create custom reports is a benefit to both Accounting and Sales teams.

When asked whether he would recommend Savance Enterprise to other companies, McCarroll says he absolutely would, and adds: “For the cost, you can’t find a better software solution. The service and response time is top-notch. You’re not just another client for a big tech firm.”

lightstyles-case-study-image-2

SCALING FOR THE FUTURE

Since implementing Savance Enterprise, Buffalo Electric Supply has seen improved process controls, as well as greater accuracy when it comes to inventory and pricing. The product’s ease-of-use has also lead to staff operating much more efficiently. “Pricing updates used to take the purchasing manager days to update, since every item had to be updated manually. Now, we can do it in 15 minutes,” MacCarrol says.

Reporting is another area where Buffalo Electric has seen major improvements. “Savance made the SPA process with manufacturers much more manageable,” McCarroll explains. “Instead of manually going through every ticket to create the rebate, we now have reports set to run automatically.” The ability to create custom reports is a benefit to both Accounting and Sales teams.

When asked whether he would recommend Savance Enterprise to other companies, McCarroll says he absolutely would, and adds: “For the cost, you can’t find a better software solution. The service and response time is top-notch. You’re not just another client for a big tech firm.”

We were looking for a future-proof, easy-to-use software package that offered great support from the software provider.

– Patrick McCarroll, Vice President

We were looking for a future-proof, easy-to-use software package that offered great support from the software provider.

– Patrick McCarroll, Vice President

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CONNECT WITH US

Contact us to have a sales representative reach out within 24 business hours.