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E-Commerce

The Importance of E-Commerce Today 

E-Commerce, or Electronic Commerce, consists of the purchasing and selling of products or services through electronic systems like computer networks and the Internet. In this modern age of technology, E-Commerce is becoming vital for businesses. In the US today, more than 60% of people are purchasing goods online from the comfort of their own home, and this figure is continually increasing. 

According to studies, 21-40% of a business’s contributions are a direct result of E-Commerce and that number is expected to grow rapidly over the coming years. E-Commerce involves two different types of commercial transactions: B2B (Business to Business) and B2C (Business to Consumer). B2B is a process for selling products or services to other businesses, while B2C involves selling products directly to consumers.  Forrester, a marketing research company, even forecasts that B2B E-Commerce will reach $1.8 trillion and account for 17% of all B2B sales in the US by 2023. 

In the wake of COVID-19 the importance of E-Commerce is even more evident. With store fronts closed across the country, and social distancing orders in place, E-Commerce has revolutionized the way companies are doing business. Now, consumers can purchase almost anything online, at any time, while still getting the best shopping experience. Forbes suggests that due to coronavirus,  “the digital side of the retail business may be stepped up at a faster rate than previous projections.”  Big Brands like Target and Walmart are already in the works of challenging Amazon’s online presence. Target officials claim that creating a more convenient online shopping experience, along with fast delivery and in-store pick up options, will actually create a higher spending and more loyal customer. While long term effects are still unclear, it’s obvious that E-Commerce can help your business stay afloat in uncertain times. 

A Solution to Your E-Commerce Needs

Today’s buyers have very high expectations of the customer experience, thus a good E-Commerce platform is something very valuable to consider when looking for a new ERP software solution. Savance Enterprise offers an E-Commerce and Customer Portal module all included for no extra cost. 

For many people, E-Commerce is actually one of the preferred ways of shopping, given it’s convenience and ease. B2B customers can make purchases from anywhere at any time, making it easy for contractors to buy supplies onsite at the job in preparation for their next project. Furthermore, you’ll be able to attract B2C customers with search engine visibility, some who may have never even heard of your company. At the same time, your business can benefit from decreased costs in advertising, marketing, personnel, and travel. Savance Enterprise’s ERP solution will provide you with a beneficial, functional, and easy to use E-Commerce platform, helping you expand your business. 

With Savance, you’ll be able to reach people across all geographical locations and sell more products with our simple and straightforward online ordering solution with multiple payment options. Give customers the ability to buy, look up parts, and view account information online, without requiring the help of a salesperson; even show specific contract pricing to established accounts. Not only will you be able to simplify the buying process for your customers, but you will also cut the amount of time your employees spend on the phone or at the service desk taking orders or trying to locate information for a customer.

Key Benefits 

  • Create more business having your store open 24/7
  • Give store access to anyone (B2C) or just to your customers (B2B)
  • Online customer access to statements, PODs, and invoices
  • Broaden your market with an online presence
  • Simple, straightforward shopping cart and checkout process
  • Opportunities to sell dead or slow moving inventory
  • Free up more time for employees to obtain new business

 

24/7 Online Sales

Easy Online Shopping

Simple, Speedy Checkout

Customer Portal (B2B)

In addition to the benefits mentioned above, Savance Enterprise’s E-Commerce portal includes a built in customer portal. This feature allows your customers to log on to access statements, PODs, invoices, and also gives them the ability to make payments when properly integrated with our credit card processing partner.  

With our customer portal your company can focus on strategies like customer acquisition – getting established customers to increase their orders. This key feature will provide each customer with the right online experience, level of access, customer service and convenience – creating a better user experience and a more loyal customer! 

Electronic Documents

Customer Account Access

Credit Card Processing

Marketing Tools

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Google Analytics Tracking

Built-In SEO

Featured Items

ERP & E-Commerce for One Price

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Store Access Options

Customizable Store

Completely Integrated

Savance Enterprise E-Commerce Features

Below you will find a list outlining the key features of Savance Enterprise’s E-Commerce module and their benefits that will help revolutionize your online presence.  

 

→ 24/7 Online Sales

Create more business having your store open 24/7. Customers can search and purchase items, and access all their account information online

→ Easy Online Shopping

Increase your chances of selling your products by providing an easy online shopping experience for your customers

→ Online Messaging System

A built-in messaging system allows for easy follow ups and communication between you and your customers.

→ Advanced Searching

Savance’s advanced Google-like searching allows customers and employees to find parts faster.

→ Electronic Documents

Allow customers to login to access statements, proof of delivery, and invoices through your online store.

→ Product Category Organization

Create categories for all your parts and each category drills-down to a configurable list of items.

→ Featured Items

Show off new or popular products, and increase upsell opportunities by adding Featured Items to your store pages.

→ Simple, Speedy Checkout

With a simple, straightforward shopping cart, customers can quickly build orders and check out without any help from a salesperson.

→ Customizable Store

The online webstore can be customized to fit into your branding. You can customize menus, colors, fonts, logo, and more.

→ Google Analytics Tracking

Get better insights into the behavior of your online store visitors with Google Analytics Integration.

→ Built-In SEO

Search engine-optimized store pages and indexing in all major search engines increases your chances of being found on the Internet.

→ Export Quotes & Orders

Give customers the option to export quotes and orders to PDF/Excel with one click.

→ Saved Personal Info

All customer information can be stored within the system allowing for quicker billing, shipping, and checkout.

→ Credit Card Processing

Choose from several options on how you want payments taken, and process several types of credit cards online

→ Favorites Lists

Customers can save items to Favorites for later purchasing, either during browsing or during checkout

→ Store Access Options

Choose to give store access to anyone or just to your existing customers.

→ Customer Account Access

 Allow your customers to access all their quotes and orders, as well as update account information, online.

→ Easy Navigation

Make it possible for customers to quickly and easily drill-down to every part you sell, using main menus, sub menus, or graphics.

→ One Spot Item Details

With all the pertinent information about a part in one place, customers can easily view pricing, quantity, PDF information, and more.

→ UPS & FedEx Integration

Integrate with FedEx/UPS to calculate shipping estimates based on warehouse address, shipping address, and total order weight.

→ Avalara Integration 

Integrate with Avalara to  help your business manage sales and use, excise, GST, VAT, and other tax types, across the U.S. and abroad.

Learn More

If you would like to learn more about how our E-Commerce and All-Inclusive ERP software could help your company:  

  • Increase engagement with existing and potential customers
  • Increase your customer base as a company by acquiring new customers 
  • Scale your organization 
  • Adapt to a changing business environment
  • Build customer loyalty 
  • Save your customers and your employees time

Please complete the short form below and one of our friendly representatives will reach out to you to figure out a time that works best to learn more about you and show you how we can help your business grow. We are here for you and want to be the partner you can rely on to move your business forward through these changing times. 

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